From Sparky: Rich Jacobson of Windermere Real Estate in Silverdale WA.
Okay, so let’s breach a topic that most people, especially real estate agents, would rather ignore.
Let’s say that you’re a Buyer. You and your wife have been working with Agent Smith for a couple weeks now, and things just aren’t clicking. He’s an okay guy, but he’s got the personality of a bent trash can. He’s not very attentive and he seems to miss some of the most basic details.
What do you do? What CAN you do?
First, you need to realize that most professional real estate agents take their duties and obligations towards their clients very seriously. They diligently strive to represent their client’s best interests to the fullest extent possible. Regardless of Agent Smith’s shortcomings, in his mind he may have been making a legitimate effort and investing his valued time in assisting you. That is something that should be taken into account.
Secondly, as hard as an agent may try, they can’t always be all things to all people. There may be that rare ocassion where personalities differ or collide. That’s okay. No one is right or wrong. It’s just a reality of life. The truth is that nobody wants to be in a working relationship that isn’t working! Agent Smith may actually be feeling the same way you are.
If possible, your first step should be an attempt to discuss the matter directly with your agent. However, some people may not feel comfortable with this approach, depending on the nature of the differences you’re experiencing with your agent. Another option would be to share the situation with the agent’s Managing Broker. Most Brokers are genuinely concerned for the welfare and satisfaction of their Brokerage’s clientele. Call the Broker. Set up a time when you can meet. Share your feelings and thoughts openly. A good Broker can help facilitate and mediate such circumstances. If things can’t be worked out with Agent Smith, the Broker may be able to recommend another agent within their office that might be a better fit.
It should also be mentioned that if you signed a Buyer’s Agency Agreement, you still have a contractual obligation to Agent Smith. That’s not to say that you can’t be released from that obligation. Just be aware that it may exist.
The primary point being made is that you shouldn’t just automatically jump ship at the first sign of trouble. or difficulty. Open and honest communication is the key. Share your feelings with your Agent, or with the Broker, and work towards a mutual resolve.
The process of buying or selling a home is one of the most significant situations you’ll face. You deserve an agent you can trust, respect, and work well together with.
Rich Jacobson, Your Professional Agent on the Kitsap Peninsula
