Welcome to SoundBiteBlog.com. This website focuses mainly on providing Real Estate, Mortgage, and Local Area information for consumers and residents in Western Puget Sound, we also share our passions, expertise, and practical insights on Internet marketing and technology, including social media/networking, SEO, website design, and custom web applications. SoundBiteBlog is an award-winning joint venture between Mark Flanders of Pastik Design and Rich Jacobson of Keller William West Sound.

Within the pages of SoundBite is an eclectic collection of articles covering a wide variety of topics we hope you'll find interesting, engaging, and helpful. Rich is committed to relentlessly representing his client's best interests and empowering them to make informed decisions. Mark finally decided what he wanted to do when he grew up and gets excited when the code he's written solves a customer's problem with blinding efficiency!

Shades of Grey: Part 1

April 2nd, 2007 by RYB

Purchasing a home should be one of life’s simplest and most rewarding experiences.  The process itself represents a right of passage into a world of responsibility tempered by the emotional and financial comfort of homeownership.  The place where you choose to live, after all, is much more than an investment.  Potential buyers, already pressured and rushed, can find themselves unprepared for the uncomfortable questions that often arise before closing.  Regular readers might remember a post that I contributed to this site two months ago.  I graphically recounted the personal behavior that led to my incarceration in a federal prison after many years of working in the title industry.  It’s my intention, through a series of posts, to share consumer-oriented advice that can’t be found elsewhere.  Feel free to contact me with questions via email at edr@rybconsulting.com  or to visit a title industry blog that I host.  Title-opoly deals honestly with a wide spectrum of real estate issues and many of it’s readers are consumers, government regulators, or professional educators.

Shades of grayYou’ll find that most of my opinions are very conservative since they were shaped by unique experiences.  For example, most real estate pundits blame consumers for a startling increase in reported fraud statistics and subprime foreclosure rates.  I don’t, and point squarely at the real estate industry and more specifically at it’s self imposed and very complex culture.  Most people working in other careers simply lack the time and ability to learn enough about the system to mastermind a fraudulent deal. Real estate crime requires a great deal of planning and coordination among numerous insiders or others with knowledge and contacts; it takes a team. Consumers blindly following the recommendation of licensed professionals sometimes find their integrity or sensibilities compromised. 

Former Secretary of Housing and Urban Development, Mel Martinez, sought sweeping reform of real estate settlement practices after closing on a home in the D.C. area.  Secretary Martinez, a seasoned attorney and the nations’ top real estate regulator, found himself  both confused and concerned after spending an hour at a table with unrecognizable documents strewn in front of him.  I can’t keep that from happening to you, but I can arm you with an intimate understanding of the pitfalls of any housing transaction and their possible consequences.  I’ll describe the criteria that you need to consider when selecting a real estate agent, loan officer, or title/escrow agent.  You’ll learn enough about the proper progression of events from contract to closing to stop and ask poignant questions when something doesn’t seem right. And, if an unspeakable situation does present itself, you’ll know enough to recognize it as such and will have an exit strategy in place that protects your interests.  A community-based approach to fraud prevention presents opportunities for consumers to avoid exploitation, especially when it’s initiated by industry insiders.

An informed and concerned community of consumers is the fraudster’s worst enemy!

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Is there a hidden microphone in your kitchen? How telemarketers find you.

March 30th, 2007 by Mark Flanders

Heaping piles of unwanted, unopened envelopes in the garbage and decidedly irritating phone calls during dinner are just two of the annoyances of the new millenium. None of the amazing technological advances we see around us seem able to stop marketers from making our lives unneccessarily cluttered. First there is the volume of landfill material that arrives in the mailbox, then there is the seemingly endless string of telephone solicitations. How do they do it? How did they know you just applied for a refinance mortgage? Is somebody leaking your sensitive information to the business sector? Is somebody selling your information? Probably not, and here are two little-known ways to eliminate the clutter.

Mailbox stuffed with junk mailCreative and entertaining ways of dealing with telemarketing calls at dinner time has become something of a national pasttime in America. And, it is estimated that 80% of Americans sort their mail over the garbage can! If you wait long enough, you can buy everything from a vacation to a vacuum cleaner from somebody you’ve never heard of, who either calls you or sends you mail. Not to mention the subject of email spam. Marketers are a creative bunch and their techniques for finding you can seem mysterious. It’s not mysterious at all though. Marketers simply pay your credit reporting agency to provided them with a list of possible customers. “What about my privacy?”, you ask “Can the credit agencies do that legally”? Your privacy is intact and yes, they can, are the answers to those questions.

How it works

If a solicitor wishes to purchase a list of potential customers for his or her latest and greatest product, they can do so in one of two ways. They can contact the credit agencies and request a list of people who fit certain criteria (like a minimum credit score, a certain amount of time since a bankruptcy or a recent attempt to get a mortgage). The credit agency will apply this criteria to the credit agency database of information and deliver, to the marketer, a list of folks who match. The marketer never sees your credit score or the information on your credit report. They simply know that ,if your name is on the list, you fit the criteria they used to filter the results of the credit agency’s database search.

The second technique is similar. A marketer can supply the credit reporting agencies with a list of potential customers, including their desired criteria again, and the credit agency will check each potential customer’s credit profile against the criteria. The marketer again ends up with a list of matches.

If you have ever been the recipient of a piece of mail claiming the ABC Acme Mortgage Company of Maine can offer you a superior interest rate to the one being offered by your local lender 4 days after you spoke with a loan officer in your home town, now you know how they knew! It’s not because there is a hidden microphone somewhere in your kitchen.

Some people almost relish these solicitations. My wife will not allow me to discard the sales circulars that inhabit the center of the local newspaper, and she gets a peeved look on her face when she finds unopened mail in the garbage. It baffles me, but then, so does the theory of relativity. Many of us would just as soon not have to sort through this pile of trash. I have never applied for a mortgage because of a mail piece and I seriously doubt I ever will. I like human beings. I want to be able to see the person responsible for getting me the best rate and terms.

What you can do about it

The Federal Trade Commission maintains an information web page that explains how marketing companies operate and what you can do to eliminate the clutter. Most of us have heard about the National Do Not Call List, but did you know you can also “opt out” of unwanted mail solicitations?

The Opt Out Pre-Screen website is a website allowing you to do just that. It is maintained by the credit reporting agencies. It is secure, according to the FTC. And you can add your name to the list of people who prefer an uncluttered mail box. Equifax, Experian and TransUnion collaborate to provide this service. You will need to provide detailed information to sign up, including your social security number and other data. But you can have the comfort of knowing that this site is carefully watched by the FTC. Having Big Brother watching has it’s advantages! If you would rather not trust the security of the internet, you can call 1-888-5-OPTOUT to accomplish your goal.

Another little-known resource you can take advantage of is a listing that is maintained by the Direct Marketing Association. This database will protect you from direct marketing solicitations for a period of five years. Many large, national companies are members of the Direct Marketing Association. This will not protect you from a company that is not a member, but it is a beginning. You can register online or contact them at:

Direct Marketing Association
Mail Preference Service
PO Box 643
Carmel, NY 10512

If you wish to file a complaint about a company’s adverising practices, contact the Federal Trade Commission. If you would like to learn more about consumer issues and consumer rights from the FTC, click here. If you have a fraud or Identity Theft issue, you can start with the Consumer Sentinel site. It is accessed by law enforcement personel around the country. If you would like to help fight the email spam problem, you can do that through the FTC as well.

There you have it! Several different ways to de-clutter you mailbox and cut down on dinner-time phone calls. You may want to bookmark this page for future referrence. Or, you can simply visit SoundBiteBlog when you need the information and use the Search Feature at the top of each page. Isn’t it time to have a quiet dinner once again?

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SoundBiteBlog’s New Toy!

March 29th, 2007 by Mark Flanders

Buckwheat and Sparky (aka – Mark and Rich) have added a new tool to SoundBiteBlog for our Clients. This tool is an online Real Estate Transaction Tracking System that provides our clients with 24 hour access to updated information about each individual transaction.

Transaction Tracker screenshotThe Transaction Tracker is accessible by the Realtor, Loan Officer and the client. It is a password protected system to maintain the client’s privacy and it is viewable from any computer in the world that has an Internet connection. The Tracker System will itemize every step of our clients’ Real Estate Transaction from Loan Application to Funding. There is an area for the Realtor and the Loan Officer to leave notes and comments for each client.

There is also a “Recommended Reading” section with articles specifically chosen to match the type of transaction each client is involved in. If the transaction is for a First Time Homebuyer, the articles are specific to a First Time Homebuyers’ most common questions. If the transaction involves a rehab loan, the articles are tailored for that type of transaction. The same applies to Adjustable Rate Mortgage Transactions, Bridge Loan Transactions, Reverse Mortgage Transactions, etc.

One of the most common complaints clients voice is not having instant access to their Realtor and Loan Officer. While a phone call from the client’s representative is the perfect solution, it is not always possible. The Tracker System is designed to eliminate the unknown. Our clients can log into the system at any time they choose for an up-to-the-minute report on the status of each transaction.

If you would like to see the Transaction Tracker at work click on this link. You can use a login of “guest” and a password of “guest” to see a dummy deal and how the Tracker System works.

Any Realtors that work with Mark and any Loan Officers that work with Rich are welcome to take advantage of the Transaction Tracking System. It is a great communications and organizational tool for everybody involved in a Real Estate Transaction.

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100% mortgages are everywhere! Don’t believe everything you hear…

March 28th, 2007 by Mark Flanders

It seems like every time I turn around on the Internet, I come across another article on the demise of zero down home financing and the impact it will have on the Real Estate industry and First Time Homebuyers.

Shocking newsThese articles run the gamut from shocking to discouraging. Many of the articles blame this situation on the sub prime lending practices in recent years. Many of the articles predict that First Time Homebuyers will no longer be able to attain the American Dream! Many say that 100% financing is gone for good. I say: Don’t believe everything you hear (or read). Zero Down Home Loans are alive and well.

This article is not about the current subprime situation. Subprime situations are a significant portion of the overall mortgage market, but they are nowhere close to being in the majority. The majority of the mortgages that get approved, each and every day in America, are the garden variety, middle-class, blue-collar type of transactions that we share with our neighbors, co-workers, friends and families. This segment of the mortgage market has had access to 100% financing for years and still does today.

Probably the best-known zero down home loan is the VA Loan for Veterans. 100% financing has been available to Veterans for a long time. There is no news that this will change. VA mortgages will actually allow a Veteran to finance not only the price of the home, but the cost of purchasing it (closing costs) as well!

If you are not a Veteran, you still have access to zero down financing. Fannie Mae (FNMA) and Freddie Mac have been supporting 100% financing for home buyers for years. Here are just a few loan programs that your loan officer has access to:

Freddie Mac Programs

Fannie Mae Programs

This is far from a comprehensive listing of available 100% loan programs. Many lenders have their own programs in addition to those offered by the government.

Just remember the next time your read an article or hear a radio ad about the demise of 100% financing in the mortgage industry; “You can’t believe everything you hear!” Good news just doesn’t sell as many newspapers as bad news.

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Get Well Wishes

March 25th, 2007 by Rich Jacobson

Drawing of a wellMany residential properties here on the Kitsap Peninsula have a private or shared-party well as their water source. As a Buyer’s Agent, I normally include NWMLS Form 22R (Well Inspection Addendum) along with the Purchase & Sales Agreement. This addendum requires that the Sellers disclose how many connections are served by the well, and verifies an adequate supply of household and yard water to the property. In addition, if required by the Buyer’s Lender, the Sellers will provide, at their cost, a health letter from the County to certify that the water is free from any biological, bacteriological, or chemical agents. This process requires that a water sampling be taken by an approved third party testing lab.

Sounds like boring stuff, right? Well, it can be, unless you’re a relentless advocate for your Buyers like I am!

Neglecting something as HUGE as a meaningful well inspection can land you in some really hot water (pun intended).

In the practice of real estate here in Washington State, there is no such thing as a “standard” or “approved” well inspection criteria. If you call 5 well system specialists and ask them how much it costs to do a well inspection, you’ll get 5 different answers, along with the proverbial, “How much do you want to spend?”

As a minimum, I always require for the well water to be tested. Just because the current owners live there and drink the water doesn’t necessarily make it safe. I can purchase a testing kit from one of the local labs for $20 and do the sampling myself, or my Buyers can pay an extra $100 and have the entire process performed solely by the lab. If I do the sampling, I ensure that my Buyers are present at the time. Typically, we will take a sample during the home inspection, and then afterwards, my Buyer goes with me to the lab to drop off the sample bottle. To avoid potential liability, it is vital that my Buyers follow the sampling chain during the entire process.

In addition, I normally prescribe an evaluation of the mechanical components of the well system by a professional well specialist. This normally includes an inspection of the pressure tank & bladder, the pump & motor, and the electrical supply panel & pressure switch. Other aspects of the well system can be tested as well, such as flow rate, water levels, and depth.

In many instances, we can access a website from the Washington State Dept. of Ecology on Well Logs. This can provide pertinent documentation concerning the original well installation. Another great resource for your Buyers to consult is www.WellOwner.org

As with all elements of the home buying process, you want to provide your clients with a wealth of good resource information, offer them corresponding options, and empower them to make intelligent, informed decisions.

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